Name
Hospitality services at the lobby level and service personnel
Topic
Tourism
Learning time
50 minutes
Designed time
Size of class
29
Description
a) Maintenance of technical and material elements of the accommodation units b) The use of specific equipment of accommodation c) Receipt of the message sent by the true tourist d) Confirmation of understanding the message
Aims
a) Assume responsibility as job specific powers and duties b) effectively performs specific services c) Creating a pleasant and attractive environment for customers and staff d) Ensure hygiene and safety functionality rooms and related spaces e) Use of material and technical basis of the pensions
Outcomes
Identify, Formulate, Reflect, Exercise
Editor
carmeneu
Edit
Hospitality services at the lobby level and service personnel  
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    C4 Individual competence: a) Assume responsibility as job specific powers and duties b) effectively performs specific services c) Creating a pleasant and attractive environment for customers and staff d) Ensure hygiene and safety functionality rooms and related spaces e) Use of material and technical basis of the pensions
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    Performance criteria: a) Maintenance of technical and material elements of the accommodation units b) The use of specific equipment of accommodation c) Receipt of the message sent by the true tourist d) Confirmation of understanding the message
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    Skills derivatives: CD1: Preparing conditions to meet tourists' expectations CD2: Maintain a continuous cordial relationship with tourists CD3: Putting tourists about other people that you can meet the wishes
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Training Strategy:
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    -Method and teaching methods: conversation, collective discussion, exposure, explanation, brainstorm, learning through discovery, I know I want to know - I learned, questioning, observing directed. -Formatted organization: frontal, group, individual
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Lesson Procedures:
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    Presents maid job for the government and the powers and authorities necessary. The teacher shows a schematic:• Duties and powers floor department staff: General government, chambermaid, seamstress, textile washer, floral decorator, etc The teacher divides the students into teams and task states: - Fill in your notebook under the heading know all the information that you own the pooled internship - Fill in your notebook under the heading want to know all the information you want to find out about duties - Fill in the entry books I learned all information obtained at this time.
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Homework Essay - Ideal hotel where I would like to work
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    Maintain a continuous cordial relationship with guests by:smile, greeting, positive attitude, nonverbal language and designing team of situations problem solving related part Asking about tourists can meet other people who wishes: resolving complaints The teacher announced that students will score the work teams and will address questions
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Learning Experience

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